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Casinos can be hard to deal with online.
Often the problem for players is simply getting someone with authority to hear your
case. If you can get that far; most times they'll go a long way to satisfy a
proven player. I can help you to reach such people if the
occasion
should arise that you need such backup.
Please
view a letter (at left) sent to me from the head manager of customer support at
RiverBelle
Online Casino, and note where she says she is sorry to have it brought to her
attention through these channels: that's because for once; somebody had to answer
for shoddy customer support besides the $10 an hour flunkie they had answering questions
and overlooking things on that particular night.
also note the fact that I received a
response such as this, is proof the Riverbelle online casino is of quality,
and that they do care about their customer service, but I have found that
often, the people that need to know about poor service, can not be reached.
The Customer support agent that you had
problems with; sure isn't going to forward your letter to anybody, that's for
sure.
below is a cut and paste of the letter, and
for those doubting Thomas types, a picture of the original letter can be clicked on
and viewed here
The situation was that I had started two
accounts, but because I don't ever claim bonuses, I didn't expect trouble.
They froze my account
anyway, so I contacted them telling them that I had not put enough money into the
account to even claim a bonus ( I was at the time scouting for a suitable replacement for
flashvegas.com , which has just closed down for remodel- and I wasn't really there
to gamble at all, but when I say I check out a casino, I do it for real;
so I had deposited twenty dollars as I had been doing at all the flash casinos:-),
And anyway, they
said they had closed down the newly opened account, sent me my info for the old
account, but I went through hell trying to get the $7 switched into the old
account.
They finally had asked
me to look up my stats for play on that given day, .....blah blah
blah......blah.....
So I wrote them back
asking them how they expected someone that couldn't remember his account number, or if
he'd ever even played at the casino before; to be able to go into their stats and
fish out the info they required?
They sent me back a bunch of
"blah blah blah", and by then I had enough, so I sat down and wrote
them about how a few air-conditioned hotels in the middle of the biggest desert in
America; had managed to turn themselves into the Las Vegas that stands today.
Customer
Service. And I felt they needed a little work on theirs.
And I sent a copy of the
letter to everybody I knew, from the lowest customer service agent that I had
started with; to the top of the mountain.
Because these casinos
need to understand that we as players will not put up with anything less than "Las
Vegas" style standards of customer support.
Now I am like everyone else; I want
something for giving something.
And as you can see I
finally got satisfaction.
I will try my best for
you too; and I just ask that in return for having somebody on your side; that
you choose your casinos through my sites.
thank you
Steve Briggs.
I will always make myself available
to you if you ever should need a "friend who has a friend.."
I can be reached at
the
address located at bottom of page.
thank you
again for your support.
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